Technical Questions
How do I get technical
support?
Places you may want to check first:
- the Read Me file available from the Help Menu from within the
software
- help on fixing
license problems/errors
- the PDF User's Manual, which can be downloaded and explains all
of the features in the software
- the Maintenance Updates page, which posts the latest free software
updates, which
fix bugs in earlier versions.
If you have a question or problem that none of these sources answers,
please send an
e-mail to Technical
Support for a fast answer. Or, you can call our Technical
Support
personnel at 1.413.458.0104 during our normal business hours (9:00
AM to 6:00 PM, Monday through Friday Eastern Time).
What is the Annual
Maintenance Agreement?
The Annual Maintenance Agreement is an optional program offered to
all users of TreeAge Pro
software. Your new software purchase comes with 12 months of the service
at no additional cost.
The Annual Maintenance Agreement includes technical support via phone
or e-mail, free version
upgrades during the term of the agreement and access to all maintenance
updates.
To learn
more about the Annual Maintenance Agreement, please click here. >
I bought the software. Why
does it still say it is a 21-day trial?
All versions of TreeAge Pro install initially as 21-day trials and
can be unlocked on a specific computer using a serial number. You
may unlock your version by going to the Help Menu within the software
and selecting "License Manager" and then "Internet
Authorization." In addition, the Read Me files available when
downloading the TreeAge Pro software provide details about how to
unlock your software.
What is the License
Manager?
The License Manager is our security solution for our software. It
is managed by Crypkey, a software-based copy protection system used
with all versions of TreeAge Pro. With Crypkey, your software will
install initially as a 21-day trial version and can be unlocked on
a specific computer using your serial number. You may unlock your
version by going to the Help Menu within the software and selecting
"License Manager" and then "Internet Authorization."
The Read Me files available when downloading the TreeAge Pro software
provide details about how to unlock your software.
For further information about our License Manager please visit:
What hardware and
software are required to run TreeAge Pro?
The Read Me files available when downloading the TreeAge Pro software
explain installation requirements in detail.
All TreeAge Pro products (TreeAge Pro 2004, TreeAge Pro Excel, TreeAge
Pro Healthcare, TreeAge Pro Interactive and TreeAge Pro Suite run
under Windows 98, Me, NT, 2000 and Xp. TreeAge Pro products will work
on a Macintosh, but require PC emulation software.
Minimum memory requirements vary by operating system (from 4 to
12 MB). More memory is required if larger models are created (~1MB
per 1500 nodes) and/or long simulations are performed.
Required hard disk space is approximately 15 MB.
What does TreeAge
Pro install on my computer?
In addition to installing the software, help files and examples, the
TreeAge Pro setup program also:
- installs and starts the Crypkey License service (under NT/XP/2000)
- creates a "TreeAge\Sitekey\" sub-directory containing
the license files, usually in
the "C:\Program Files\Common Files\" directory
For the NT/XP/2000 Crypkey License service to work (which TreeAge
Pro requires), it must be installed by someone with administrator
rights.
For the software to function under any license (trial or full),
the user must be given "Write" privileges for both the "TreeAge\Sitekey\"
sub-directory's files, as well as those in the directory where TreeAge
Pro is installed (usually "C:\Program Files\TreeAge Pro ...").
Can TreeAge Pro
be integrated with other software?
TreeAge Pro is a complete application, not simply an adjunct to a
spreadsheet. It is possible, however, to create dynamic linkages between
models created in TreeAge Pro and other applications, such as Excel
spreadsheets. See our TreeAge
Pro Excel module for more information on how our software
interacts with Excel. It is always possible to export analysis results
from TreeAge Pro into specialized, statistical software.
In addition, TreeAge
Pro Interactive makes it possible to fully integrate decision
trees with custom applications, spreadsheets, databases and web sites.
To experience the power of TreeAge Pro Interactive, download
the trial version now.
General Questions
Why do I need decision
analysis software?
TreeAge Pro's intuitive interface and graphical output make it practical
for anyone - expert or not - to apply the analytical strengths of
decision analysis to virtually any decision problem.
TreeAge Pro will expand your opportunities for using decision analysis
by removing the tedium of manually drawing, modifying and calculating
trees and influence diagrams. If you're familiar with the underlying
methodology, you'll need only 30 minutes with TreeAge Pro's manual
to get started. If you have limited or no experience with decision
analysis, TreeAge Pro's complete tutorial will hasten your learning.
If questions arise, TreeAge Software supplies free technical support
to registered users. And, while no special training is needed to use
TreeAge Pro, TreeAge Software can arrange for both
on- and off-site training , as well as consultation on
projects, on a fee-for-service basis.
After you read the reviews and download and try a demo, we're confident
you'll agree with thousands of users that Treeage Software's decision
analysis solution (TreeAge Pro) is an essential tool for all decision
makers - whether in manufacturing, finance, law, medicine, government
or any field in which decisions have to be made in the face of complexity
and uncertainty.
See the article
"Decision Analysis: A Transformational Strategy for Decision
Making." >
What is TreeAge Pro™?
Previously, computer modeling relied on arcane, character-based software.
As a result, model building and analysis were confined to a few analysts
with the requisite software sophistication. In contrast, TreeAge Pro's
user-friendly interface makes it practical for even occasional users
to build and analyze sophisticated models. Ease of use translates
into lower costs, and - because users can focus on substantive issues
rather than software - the end result may be a better model. Moreover,
TreeAge Pro's superb graphical output enhances communication of the
issues being modeled.
Who Uses TreeAge Pro?
Among those using TreeAge Pro are physicians seeking the treatment
best suited to a particular patient; public health experts charged
with formulating cost-effective procedures for early identification
and treatment of life-threatening conditions; business managers facing
a wide range of problems involving strategic planning or tactical
decision making; economists exploring the consequences of competing
policies; product managers charged with developing sales forecasts
or calculating the potential value of market research; lawyers whose
clients want to reduce the transaction costs of litigation; government
officials seeking to optimize public policy decisions; engineers who
must assess design and production risks; researchers who must evaluate
R&D projects either singly or as part of a portfolio; and petroleum
industry experts who must analyze exploration and drilling opportunities.
See how others
are using TreeAge Pro. >
See a list
of our customers. >
Ordering Questions
How do I update my
copy of TreeAge Pro?
There are two types of software updates:
1. Maintenance Updates
- A maintenance update is an update to the software consisting
of minor enhancements and/or additions. An update requires that you
have an earlier release of the same version of the software already
running. You may update our software now by visiting our Maintenance
Updates section. There is no cost to update your software.
I would like to update
my software. >
2. Upgrades
- An upgrade is a new version of our software that includes significant
functional enhancements and feature additions. Upgrades are available
for those who have an up-to-date Annual
Maintenance Agreement or who own an active Annual
License. To find out if you are eligible for an Upgrade
please visit
our Upgrade Center.
How much does TreeAge Pro cost?
For detailed pricing information, please visit
our Purchase Section.
How is TreeAge Pro
licensed?
There are a number of different types
of licenses for the TreeAge Pro software. Most versions
are available both as perpetual
licenses or annual
licenses.
We also offer a variety of license configurations to fit our customers'
various needs. For example, we offer single-user, group, educational
or teaching, and network licenses. Please visit
the licensing section of our web site for complete details
about licensing. Alternatively, you may send an e-mail to our sales
staff at sales@treeage.com.
Someone will respond to your request within 24 hours.