Manual License Authorization
The easiest way to unlock TreeAge Pro is via the Help > License Manager
dialog's Internet Authorization option. If your computer is unable to use Internet
Authorization (see below), you can use the Manual Authorization option to
register for a site key at the web site.
If you are ready to get your site key, click
here.
If you have additional questions, or encounter any problems getting or
using a site key, send an e-mail to sitekey@treeage.com.
License Manager Errors & Issues
Error code -21
The Internet Authorization options in the Help > License Manager
dialog requires either Windows XP or a recent version of Internet Explorer (v5.5 at least).
If you get this error code, press the Manual Authorization option,
get a site code, and go to the site key page.
Error code -101
Under Windows XP/NT/2000, the CrypKey License service must be installed
and running for TreeAge Pro to work. Download the latest software
installer from the website, and run the update using an administrator-privileged
login, to ensure the proper operation of the Crypkey License service.
Error code -102
TreeAge Pro – This error usually means that, under Windows
XP/NT/2000, it may be necessary to reinstall/update while logged in as a computer
administrator.
To get the latest download please visit our Download
Software Section . If your license has been unlocked previously, it also may
be necessary to get a new authorization – just send an e-mail to
TreeAge (sitekey@treeage.com) requesting the reauthorization.
In DATA Pro or 4.0 – This error usually means that, under Windows XP/NT/2000, the user's login
does not have "Write" privileges for the "C:\Program
files\Common Files\TreeAge\Sitekey\" directory's files. Have
an administrator enable these privileges for this subdirectory. If
this doesn't work, it may be necessary to reinstall/update.
Error code -103
This error usually means that, under Windows
XP/NT/2000, it may be necessary to first uninstall the license
service, and then reinstall it. To uninstall the license service, log in as a computer
administrator, go to the ..\TreeAge Pro\Private\ subdirectory (or ..\DATA\Private\)
and run the Fix Crypkey utility's shortcut. After restarting the computer, try
running TreeAge Pro again and see if you are able to do the authorization. You may
get a new, -102 error message, in which case you will need to run the latest software
update (again, while logged in as a computer administrator).
To get the latest TreeAge Pro download please visit our Download
Software Section .
In DATA Pro or 4.0 – This error usually means that, under Windows XP/NT/2000, the user's login
does not have "Write" privileges for the "C:\Program
files\Common Files\TreeAge\Sitekey\" directory's files. Have
an administrator enable these privileges for this subdirectory. If
this doesn't work, it may be necessary to reinstall/update.
License lost immediately after
unlocking
In a few cases, immediately after successfully unlocking the TreeAge
Pro license, the software will fail to start and ask you to unlock
again. This problem is normally resolved by simply restarting the
computer.
Unlocked license lost after
upgrading to Windows XP
If you unlocked your license under Windows 95/98, and then update
the computer's operating system to Windows XP, you will need to get
a new authorization. Send an e-mail to
Technical Support with your serial number for help and
instructions. Include your site code if you need to get unlocked fast.
Don't see your issues here?
Submit
a question to TreeAge Software for a fast answer. Or, during
business hours (9:00 AM - 6:00 PM, Monday through Friday) you can call
our Technical Support personnel at 413.458.0104.